From "Hello" to the car at the gate
Every order travels the same road, with clear rules at every step. No favourites, no lost orders, no "we forgot about you".
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1
The client calls the company number
The same number they've known for years. The robot answers on the first ring, with the company's name — even while it's talking to ten other clients.
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2
The robot takes the address and reads it back
Returning clients are recognised by number and get the shortcut: "Strada Mare 12 again?". New addresses are confirmed word by word, so no car ever heads the wrong way.
"So: Strada Mare, number 12, entrance 2. Correct?" -
3
The address finds its rank
The system knows which rank serves each part of town. The order enters the queue of the rank the client's address belongs to.
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4
First in the queue gets the offer
The driver with the most seniority in the rank gets the ride first — on the tablet, with a sound and a 15-second countdown. The trade's old rule, now kept by a computer, fairly, every single time.
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5
Refused or timed out? Next.
If the driver declines or lets the countdown run out, the offer moves automatically to the next in the queue. No dispatcher wastes time ringing drivers one by one.
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6
Ranks empty? GPS decides.
If nobody is at the rank, the order goes to the nearest available car in town. The client doesn't wait behind a queue that doesn't exist.
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7
Really nobody? We say so.
If no car can take the ride, the client hears an honest message — not an empty promise. The system keeps retrying and calls them back when a car frees up.
"No cars are available right now. We'll call you back the moment one frees up." -
8
The client gets an SMS
The second the driver accepts, the client knows exactly what to look for: the car number, its colour and the minutes to arrival — minutes chosen by the driver themselves.
"Car 22, white, arriving in 4 minutes."
The same road, drawn out
What each of them sees
Sees the ride on the panel map from the second the order lands. Complaints go straight to their personal phone.
Does nothing — and that's the point. Steps in only when the robot hands over a special case to a human.
Gets the offer with a sound, sees the written address and their position in the queue. Picks the minutes to arrival.
Talks for 30 seconds, hangs up and gets an SMS with the car, its colour and the arrival time.
Want to watch this road with a real order?
At the demo, you make the call yourself: you give an address, the robot confirms it and the order pops up live in the panel.